VCU Technology Services
Since early 2014, I have been an IT analyst with the VCU IT Support Center, the face of Technology Services at VCU. I manage a small staff of 10-20 students who provide Tier I and Tier II technical support to a pool of over 170,000 Faculty, Staff, Students, Alumni, and Affiliates of the university. Everything from the humble password reset to the corrupt registry entry is my territory.
Geek Squad
From 2012 to 2014 I was an employee of Best Buy Co., Inc. I started with a stint in Computer Sales, but quickly realized I'd rather fix an old computer than convince someone to buy a new one. I made the transition to Microsoft Consultant (essentially advising employees and customers on Windows, Office, etc.) and quickly fell into the role of Consultation Agent. I don't know if I could stand to see another Malware infection for the rest of my life.
My Home Office in the 90's
Like most IT professionals, I started out self-taught on some older hardware. The mid-nineties were a bastion of DOS 3.1 and Windows 95 and I got to spend hours with the stuff. My office was not this messy... most days...